Module 1: Intro to Telehealth

Learning Objectives

After completing this module, learners will be able to:

• Describe the appropriate uses of telehealth
• Discuss the benefits and limitations of telehealth
• Identify factors that impact patient and practice barriers to incorporating telehealth into care
• Explain the roles and responsibilities of team members in telehealth encounters

Module 2: The Telehealth Encounter

Learning Objectives

During this module, you'll learn to:

• Establish a therapeutic environment and develop effective rapport with patients
• Obtain a history and conduct an appropriate physical examination via telehealth
• Incorporate information from the patient's surroundings into the clinical assessment
• Apply appropriate medical decision-making in the context of providing care at a distance, including escalating care when necessary
• Complete documentation for telehealth encounters that meets requirements based on modality, payer, and practice

Module 3: Requirements for Telehealth

Learning Objectives

After completing this module, you’ll be able to:

• Describe the basic technology requirements to conduct a telehealth encounter
• Resolve common telehealth technical issues
• List documentation requirements for a telehealth encounter
• Identify key elements of an effective telehealth work environment

Module 4: Access and Equity in Telehealth

Learning Objectives

During this module, you will learn:

• How telehealth can affect health equity and mitigate or amplify socioeconomic gaps in access to care
• How to assess and accommodate patients’ needs, preferences, and potential cultural, social, physical, cognitive, and linguistic/communication barriers to technology use
• How to apply the appropriate use of telehealth to effectively deliver care for special populations (e.g. child/adolescent, geriatric patients with dementia or in a nursing home, patients at risk for intimate partner violence, LGBTQI, incarcerated patients, mental health care)
• How telehealth can improve access to care for special use cases such as natural disasters or a public health crisis, such as a pandemic

Module 5: Future of Telehealth

Learning Objectives

After completing this module, the learner will be able to:

1. Describe the current trends in telemedicine with regards to delivery models and new technologies
2. Describe the types of technological innovations that may impact telemedicine in the future, including artificial intelligence
3. Discuss methods of data acquisition
4. Describe methods of interpreting healthcare data and subsequent utilization of this data